FAQs

Delivery


We will try our best to adhere to the delivery timing requested, however, we cannot promise that you will receive your products within your selected time-slot especially during high demand period.

As soon as our fulfillment team has packed your order (usually within 24 hours from order), you’ll receive a shipping confirmation email, titled “Your order is on the way” and you’ll be able to track your order by using the tracking link in the email.

Orders will be processed within 1-2 working days (Monday to Friday) & delivered to your door step within 3-5 working days via Ninja Van or Pos Laju.

We deliver to all of Malaysia, including Sabah & Sarawak.

West Malaysia: RM4.00 or FREE for orders above RM100

Sabah & Sarawak: RM10.00

More often than not, your delivery is still on the way and the delay is likely caused by announcements of new government sanctioned SOPs.

In the meantime, please be patient as our delivery team will contact you on the date of delivery.

But if you're found waiting for an extended period of time, you can email us at hello@aromatruffle.my.

There is currently no pickup option available because we don't have a physical store in Malaysia.

Orders

Once an order is placed, it cannot be changed (our delivery is provided by a second party with additional fees). We strongly suggest to review your cart and read promotional details before checking out.

Once an order is placed, it cannot be cancelled (our delivery is provided by a second party with additional fees). Please contact us as soon as possible via our Facebook page or email to hello@aromatruffle.my if you wish to change a delivery location. Additional charges may be incurred.

Please email us screenshots of the damaged goods with your order number at hello@aromatruffle.my so we can evaluate and resolve the issue.

Payment

We currently only accept online banking FPX payments from our payment gateway provider, Billplz.